FOR-PD Course Help Desk/Technical Support
Help Desk
Help Desk Hours*:
| Monday - Friday: | 9AM - 4PM (EST) |
| Monday & Wed-Fri: | 6PM - 10PM (EST)* |
| Saturday: | 10AM - 3PM (EST) |
Phone Numbers:
| (Toll Free) Florida Calls Only: | 1-866-863-READ (1-866-863-7323) |
| Local Calls: | 407-823-6147 |
Email or AOL Instant Messenger:
| Email Support: | forpdhelp@mail.ucf.edu |
| AOL Screen Name: | forpdhelp |
*Special Notice: Due to FOR-PD staff schedule changes, we will be adjusting the FOR-PD Help Desk hours for the fall 2009 semester. As of September 8, 2009 the Help Desk will not have live support available on Tuesday evenings (6-10 pm EST). However, participants and facilitators will be able to either leave a voicemail message or send an email to the help desk and their inquiry will be responded to the next day.
Upcoming Holidays: The FOR-PD offices and help desk will be closed the following days due to holidays.
- November 11, 2009 - Veteran's Day
- November 26-28, 2009 - Thanksgiving Holiday
- December 24, 2009 - January 3, 2010 - Winter Break/Holiday
Help Desk Information
For the answers to our most common technical support calls and solutions on how to fix them yourself, please visit the troubleshooting section within the course.
If you need technical support beyond that which your facilitator or school technology coordinator can offer, please contact the FOR-PD Technical Support Help Desk via any of the contact methods offered on this page: calling, emailing, instant messenging, joining us in a live chat, or filling out the Tech Help Form below.
Describe your problem as completely as possible and leave your full name and return phone number (including area code) and someone will get back to you. If you do not receive a response within 24-48 hours, please email the Project Director at forpd@mail.ucf.edu or contact our Administrative Office.
Helpful Hint: When contacting the FOR-PD Help Desk regarding inactive course links, please be sure to provide the following information:
- Learning Module number
- Page number
- Title of link
- Any other important information to help us find the broken link, such as, Required Reading, Additional Resource, Classroom Application, etc.
Other Methods for Receiving Course Technical Support
- Review our Frequently Asked Questions
- Review our Hardware and Software Requirements
- Review our Tutorials.
| Chat Live |
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Chat Live with the Help Desk. First, make sure that we are online. The button below will tell you whether we are online or offline. Next, click on Set Screen Name and type your name. Then, click in the light blue box below to type your message. Press Enter to send it. This requires you have Macromedia Flash installed on your computer. |
If you have other questions, regarding registration, course information, facilitator information, or other non-technical questions, please contact our Administrative Office.
